Terms of Service

Effective Date: September 26, 2026

Last Updated: September 26, 2026

Welcome to Wafaq – Muslim Matrimony Platform, a platform designed to help adults seeking marriage connect with compatible potential partners in a respectful, safe, and values-based environment.

These Terms of Service (“Terms”) govern your access to and use of the Wafaq website, mobile applications, membership services, and related features (collectively, the “Service”).

By creating an account, accessing or using Wafaq, or purchasing a membership, package, subscription, or other paid feature, you agree to these Terms.

If you do not agree with these Terms, please do not use the Service.

1. Eligibility

To use Wafaq, you must:

Be at least 18 years old.
Have the legal capacity to enter into a binding agreement.
Provide accurate, current, and complete information.
Use the Service primarily for the genuine purpose of seeking a marriage partner.
Comply with applicable laws and these Terms.

Wafaq is intended only for adults seeking marriage. We do not knowingly permit individuals under the age of 18 to create accounts.

2. About Wafaq

Wafaq provides an online Muslim matrimony platform that allows eligible members to:

Create matrimonial profiles.
Search for and discover other members.
View profiles and potential matches.
Express or respond to interest where available.
Communicate with other members through available features.
Specify matrimonial and partner preferences.
Purchase optional memberships, packages, subscriptions, or premium features.
Manage their accounts and profile information.

Wafaq does not guarantee that you will find a spouse, receive a particular number of matches or interests, communicate with a particular member, or achieve a particular relationship or marriage outcome.

Wafaq provides technology for introductions and communication. Wafaq does not act as a marriage broker, guardian, representative, or guarantor of any member.

3. Account Registration

You must provide accurate, current, and reasonably complete information when creating and maintaining your account.

You are responsible for:

Keeping your login credentials confidential.
Maintaining accurate profile information.
Updating information that becomes outdated.
Activities conducted through your account.
Notifying Wafaq if you reasonably suspect unauthorized access to your account.

You must not create an account using another person's identity or intentionally impersonate another person.

Unless Wafaq expressly allows otherwise, accounts are intended for individual use and should not be transferred or shared with another person.

Wafaq may require verification of certain information where reasonably necessary for safety, security, fraud prevention, platform integrity, or legal compliance.

4. Matrimonial Profiles

You are responsible for the information and content you publish through your profile.

Information you provide should be:

Truthful and reasonably accurate.
Relevant to your matrimonial profile.
Respectful and appropriate.
Not intentionally misleading or deceptive.

You must not intentionally misrepresent material information such as your age, marital status, education, occupation, location, identity, or other information relevant to another member's decision to communicate with you.

Wafaq may remove, restrict, or request changes to profile information that violates these Terms or creates a safety, legal, security, or platform-integrity concern.

5. User Conduct

You agree to use Wafaq respectfully and lawfully.

You must not:

Harass, threaten, stalk, intimidate, or abuse another member.
Send unsolicited sexual, explicit, offensive, or inappropriate content.
Use Wafaq for prostitution, sexual services, commercial solicitation, or unrelated commercial activities.
Scam, defraud, deceive, manipulate, or financially exploit another member.
Request or pressure members to send money for fraudulent or inappropriate purposes.
Impersonate another person.
Create fake, fraudulent, or intentionally deceptive profiles.
Use another person's photographs without appropriate permission.
Collect, publish, sell, or misuse another member's personal information.
Attempt to obtain another member's password or account credentials.
Use unauthorized bots, scraping tools, automated systems, or software to access or collect information from Wafaq.
Attempt to bypass Wafaq's security or access controls.
Upload malware, viruses, malicious scripts, or harmful code.
Use Wafaq to facilitate unlawful activities.
Promote hateful, violent, terrorist, or extremist activities or content.
Circumvent an account suspension, ban, or other restriction by creating another account.

6. Communication Between Members

Wafaq may provide communication tools to facilitate introductions between members.

You are responsible for your own interactions, communications, relationships, and decisions.

You should exercise appropriate caution before:

Sharing personal contact information.
Sharing your home or workplace address.
Sharing financial information.
Sending money or gifts.
Meeting another member in person.
Sharing private photographs or documents.
Making travel arrangements involving another member.
Entering into a marriage or other legal relationship.

Wafaq does not guarantee the identity, intentions, background, marital status, financial circumstances, character, or representations of another member.

You should use Wafaq's reporting and blocking features where available if you encounter suspicious, fraudulent, abusive, or inappropriate behavior.

7. Safety and Reporting

If you believe another member has violated these Terms, you may report the account using available reporting features or contact Wafaq Support.

Depending on the circumstances, Wafaq may:

Review reported content or accounts.
Remove content.
Restrict account functionality.
Restrict communication.
Suspend an account.
Permanently terminate an account.
Take other reasonable action necessary to protect the Service or its members.

Where legally appropriate, Wafaq may cooperate with law enforcement or other competent authorities.

Wafaq cannot guarantee that every violation, fraudulent account, misrepresentation, or harmful interaction will be detected or prevented.

8. Premium Memberships and Paid Services

Wafaq may offer free and paid services.

Paid services may include:

Premium memberships.
Fixed-term packages.
Recurring subscriptions where specifically offered.
Additional interest allowances.
Contact-view allowances.
Image-upload allowances.
Profile or visibility features.
Premium communication or matchmaking features.
Other paid functionality described before purchase.

The applicable price, duration, features, limits, renewal conditions, and other material terms will be displayed before you complete a purchase.

Purchases are also subject to the Wafaq Purchase & Refund Policy.

9. Fixed-Term Packages and Recurring Subscriptions

Wafaq may offer both fixed-term packages and recurring subscriptions.

A fixed-term package that is not identified as automatically renewing will expire at the end of its stated validity period. You may need to purchase another package to continue using the relevant premium features.

Where a plan is specifically offered as an automatically renewing subscription:

The renewal frequency will be disclosed before purchase.
The applicable payment method may be charged at the stated billing interval.
You may cancel future renewals using the available cancellation method.
Cancellation generally prevents future renewal charges but does not automatically create a right to a refund for a payment already processed.

The applicable subscription terms will be displayed before purchase.

10. Cancellation and Refunds

Cancellation and refund eligibility is governed by the Wafaq Purchase & Refund Policy and applicable law.

Nothing in these Terms is intended to exclude, limit, or replace mandatory consumer rights that cannot legally be excluded or restricted.

Purchases made through third-party platforms, including an app store, may also be subject to the applicable platform's billing, cancellation, and refund rules.

11. User Content

“User Content” includes photographs, profile descriptions, messages, preferences, information, and other material you submit, upload, send, or display through Wafaq.

You retain ownership of your User Content.

By submitting User Content, you grant Wafaq a limited, non-exclusive, worldwide license to host, store, reproduce, process, transmit, display, and otherwise use that content as reasonably necessary to provide, operate, secure, maintain, and improve the Service.

You represent that:

You have the necessary rights to submit the content.
Your content does not unlawfully infringe another person's rights.
Your content complies with these Terms and applicable law.

You should not publish information that you do not want other eligible users to see.

12. Profile Visibility

Depending on your account settings and the features you use, information included in your matrimonial profile may be visible to other Wafaq members.

You are responsible for reviewing information before publishing it.

Wafaq may use manual or automated systems to help identify potentially fraudulent, inappropriate, unsafe, or prohibited content.

Use of such systems does not guarantee that every inappropriate or fraudulent profile or item of content will be detected.

13. Privacy

Your use of Wafaq is also governed by the Wafaq Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, stored, processed, disclosed, and protected in connection with the Service.

You should review the Privacy Policy before using Wafaq.

14. Intellectual Property

Wafaq and its licensors retain their respective rights in intellectual property associated with the Service, including, where applicable:

The Wafaq name and branding.
Logos and trademarks.
Website and application designs.
Application interfaces.
Software and source code.
Graphics and visual materials.
Original text and content.
Features and functionality.

You may not unlawfully copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit protected Wafaq materials without appropriate permission, except where permitted by applicable law.

15. Third-Party Services

Wafaq may use or integrate third-party services, including:

Payment processors.
Hosting and infrastructure providers.
Email and communication providers.
Analytics services.
Authentication and verification providers.
Push-notification services.
Apple App Store and Google Play.
Other technology providers required to operate the Service.

Third-party services may be governed by their own terms and privacy policies.

To the extent permitted by applicable law, Wafaq is not responsible for acts, omissions, outages, or services controlled solely by independent third-party providers.

16. Service Availability

Wafaq aims to provide a reliable and secure Service, but continuous or error-free availability cannot be guaranteed.

The Service may occasionally:

Be temporarily unavailable.
Experience technical errors or delays.
Require maintenance or updates.
Have features added, changed, suspended, or removed.
Experience interruptions caused by third-party services or circumstances outside Wafaq's reasonable control.

Wafaq may temporarily suspend or modify parts of the Service for maintenance, security, upgrades, legal compliance, or operational reasons.

17. Account Suspension and Termination

Wafaq may restrict, suspend, or terminate an account where there are reasonable grounds to believe that:

These Terms have been violated.
The account is fraudulent, fake, or intentionally deceptive.
The account creates a safety or security risk.
Wafaq or another member is being abused or exploited.
The account is being used for unlawful activity.
The user attempts to circumvent a previous suspension or restriction.
Action is reasonably necessary to protect members, the Service, or Wafaq.

Where appropriate or required by applicable law, Wafaq may provide notice or an opportunity to address the issue.

You may stop using Wafaq at any time and may request deletion of your account, subject to applicable legal, security, fraud-prevention, and operational requirements.

18. Consequences of Termination or Account Deletion

When an account is terminated or deleted:

Access to the account may end.
The profile may no longer be visible to other members.
Access to messages, matches, interests, or other features may be lost.
Paid services may be affected in accordance with the applicable Purchase & Refund Policy.
Certain information may be retained where reasonably necessary or legally required, as further described in the Privacy Policy.

Account termination or deletion does not automatically eliminate obligations or rights that by their nature or applicable law survive termination.

19. Disclaimers

Wafaq provides a platform for matrimonial introductions and communication.

To the maximum extent permitted by applicable law, Wafaq does not guarantee:

That you will find a suitable marriage partner.
That another member's information is accurate or complete.
The identity, intentions, or conduct of another member.
The authenticity of every photograph or profile.
A particular number of matches, interests, or responses.
The success of any relationship resulting from use of Wafaq.
That another member will enter into marriage with you.
That the Service will always be uninterrupted, completely secure, or error-free.

You remain responsible for making your own decisions regarding communication, meetings, relationships, and marriage.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Wafaq and persons involved in providing the Service will not be liable for indirect, incidental, special, consequential, or punitive losses arising from or relating to your use of the Service where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Mandatory consumer rights and remedies remain unaffected.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Wafaq and persons involved in providing the Service harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms.
Your User Content.
Your misuse of the Service.
Your violation of another person's rights.
Your unlawful conduct.

This section applies only to the extent permitted by applicable law.

22. Changes to the Service

Wafaq may update, modify, add, suspend, or remove features from the Service from time to time.

Changes may be made for operational, security, technical, commercial, safety, or legal reasons.

Where applicable law requires notice or consent for a particular change, Wafaq will take reasonable steps to comply with those requirements.

23. Changes to Paid Services

Wafaq may modify its paid services, package features, limits, or prices from time to time.

Changes will not retroactively change the price of a completed purchase.

If a change affects an automatically renewing subscription, any required notice will be provided in accordance with applicable law.

Nothing in this section limits mandatory consumer rights.

24. Changes to These Terms

Wafaq may update these Terms from time to time to reflect changes to the Service, safety requirements, legal requirements, or operating practices.

The updated Terms will be published with a revised Last Updated date.

Where a change materially affects users and applicable law requires additional notice or consent, Wafaq will take reasonable steps to provide it.

Your continued use of Wafaq after updated Terms become effective may constitute acceptance where permitted by applicable law.

25. Applicable Law and Consumer Rights

Your use of Wafaq is subject to applicable laws and regulations.

Nothing in these Terms is intended to deprive a consumer of mandatory rights or protections available under the laws that apply to them.

If a provision of these Terms conflicts with a mandatory legal requirement that cannot lawfully be excluded, the mandatory legal requirement will apply to the extent of that conflict.

26. Dispute Resolution

If you have a complaint or dispute concerning Wafaq, please contact Wafaq Support first so that we have an opportunity to review and attempt to resolve the matter.

Support Email: [email protected]

Nothing in these Terms prevents you from exercising mandatory legal rights or using a court, regulator, dispute-resolution body, or other remedy available to you under applicable law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent reasonably necessary, and the remaining provisions will continue to apply to the extent permitted by law.

28. Entire Agreement

These Terms, together with the policies expressly incorporated into them, including the Privacy Policy and Purchase & Refund Policy, constitute the terms governing your use of Wafaq, subject to any additional terms presented for a specific feature or service.

29. Contact Us

If you have questions, concerns, or complaints regarding these Terms, please contact:

Wafaq – Muslim Matrimony Platform
Email: [email protected]