Last Updated: September 26, 2026
Thank you for choosing Wafaq – Muslim Matrimony Platform. This Purchase & Refund Policy explains the terms that apply when you purchase a membership, subscription, package, or other paid feature through Wafaq.
By completing a purchase, you acknowledge that you have read and understood this Purchase & Refund Policy.
1. Paid Services
Wafaq may offer paid services and features, including:
- Premium membership plans
- Subscription or fixed-term packages
- Additional profile visibility features
- Additional matchmaking features
- Premium communication features
- Additional interest, contact-view, or image-upload allowances
- Other paid features introduced by Wafaq in the future
The price, duration, included features, usage limits, and other relevant conditions of a package will be displayed before you complete your purchase.
2. Prices and Payments
Prices are displayed on Wafaq at the time of purchase.
Depending on your location and applicable law, taxes, currency-conversion charges, or other required charges may apply.
Payments are processed using the payment methods and third-party payment providers available at checkout.
You are responsible for providing accurate and current payment and billing information.
When payments are processed by a third-party payment provider, Wafaq does not directly store your complete payment-card information.
3. Subscriptions and Renewals
Wafaq may offer both fixed-term packages and recurring subscriptions.
A fixed-term package that is not identified as automatically renewing will expire at the end of its stated validity period. A new purchase may be required to continue using the applicable premium features.
If a plan renews automatically, the renewal terms, billing frequency, price, and other relevant conditions will be displayed before you complete your purchase.
By purchasing an automatically renewing subscription, you authorize the applicable payment provider to charge the applicable subscription fee at the stated billing interval until the subscription is cancelled.
You may cancel an automatically renewing subscription before the next billing date using the cancellation method made available for that subscription.
4. Cancellation
If your plan is an automatically renewing subscription, you may cancel it using the cancellation method available through Wafaq, the applicable payment provider, or the app store through which you purchased it.
Cancellation normally prevents future renewal charges. It does not automatically reverse a payment that has already been processed.
Where applicable, paid features may remain available until the end of the period for which you have already paid.
Fixed-term packages generally cannot be “cancelled” for the purpose of stopping renewal when no automatic renewal is attached to the package.
Nothing in this section limits cancellation rights available to you under applicable law.
5. Refund Policy
Because Wafaq provides digital memberships, packages, and premium features, refund eligibility depends on the circumstances of the transaction and applicable law.
A refund may be considered where:
- You were charged more than once for the same purchase because of a technical or billing error.
- You were charged an incorrect amount because of an error attributable to Wafaq.
- You paid for a service or package but the purchased features were not made available because of a technical problem attributable to Wafaq.
- An unauthorized or otherwise incorrect transaction is confirmed following investigation.
- A refund is required by applicable law.
- Wafaq determines that a refund is appropriate in exceptional circumstances.
Unless applicable law provides otherwise, choosing not to use a purchased membership, package, or premium feature does not automatically create a right to a refund.
Refund eligibility may also be affected by whether the purchased digital features have already been activated, accessed, or used.
6. Statutory Consumer Rights
Nothing in this Purchase & Refund Policy is intended to exclude, restrict, or replace mandatory consumer rights available under applicable law.
If applicable law provides you with mandatory cancellation, withdrawal, refund, or other consumer rights, those rights will take precedence over any conflicting provision of this policy.
Your statutory rights may vary depending on your country or region and the type of digital service purchased.
7. Digital Services and Activation
Wafaq memberships, packages, and premium features are digital services.
Premium functionality may become available immediately or shortly after successful payment confirmation.
Once digital features have been activated, accessed, or used, refund or withdrawal rights may be limited in certain circumstances where permitted by applicable law.
This provision does not affect any mandatory rights that cannot legally be waived or restricted.
8. Package Limits and Expiration
Some Wafaq packages may include limits on features such as:
- Expressing interest
- Viewing contact information
- Uploading images
- Accessing premium features
- Package validity periods
The limits applicable to a package will be displayed before purchase.
Unused allowances or premium features generally expire when the applicable package expires and do not automatically carry over to a new package unless Wafaq expressly states otherwise.
9. Promotional Offers
Wafaq may occasionally provide discounts, promotional prices, free trials, introductory offers, or special membership packages.
Promotional offers may be subject to additional conditions, including:
- Limited availability
- Specific eligibility requirements
- One offer per account
- Specific validity periods
- Usage restrictions
- Automatic renewal following a promotional period, where clearly disclosed
Any material additional conditions will be displayed with the relevant offer.
10. Failed, Pending, or Duplicate Payments
If a payment appears to have failed or remains pending while your bank or payment provider shows a charge, please avoid repeatedly submitting the same payment and contact Wafaq Support if necessary.
If you are charged more than once for the same transaction because of a technical or billing error, please provide the relevant transaction information so the matter can be investigated.
A pending authorization shown by your bank or payment provider does not necessarily mean that Wafaq has received the payment.
11. Refund Processing
If Wafaq approves a refund for a payment processed directly through an available payment provider, the refund will generally be returned through the original payment method where possible.
Processing times may depend on your bank, card issuer, payment provider, or other financial institution.
Wafaq does not control processing times imposed by third-party financial institutions or payment providers.
12. Purchases Through Apple App Store or Google Play
Wafaq may make memberships, subscriptions, or other paid features available through the Apple App Store or Google Play.
Purchases made through an app store may be subject to that store's separate billing, subscription, cancellation, and refund terms.
Where Apple or Google processes the transaction and controls the refund process, you may be required to submit your cancellation or refund request directly through the applicable app store.
Wafaq cannot guarantee or override a refund decision made by an app store where the transaction and refund process are controlled by that store.
13. Account Suspension or Termination
Wafaq may suspend or terminate accounts in accordance with its Terms of Service and applicable platform rules.
If an account is suspended or terminated because of a violation of Wafaq's Terms of Service, Community Guidelines, safety requirements, or other applicable rules, suspension or termination does not automatically create a right to a refund for unused subscription time, package allowances, or premium features.
This does not affect any refund or consumer rights that you are entitled to under applicable law.
14. Changes to Packages and Prices
Wafaq may change the prices, features, limits, or availability of its packages from time to time.
Changes to pricing will not retroactively change the price of a completed purchase.
For automatically renewing subscriptions, any price change affecting a future renewal will be handled in accordance with applicable law and any notice requirements that apply.
15. How to Request a Refund or Report a Billing Problem
To request an eligible refund or report a payment or billing problem, contact:
Wafaq Support
Email: [email protected]
Please provide, where available:
- Your Wafaq account email
- Order or transaction ID
- Date of purchase
- Name of the purchased plan or package
- Amount charged
- A brief explanation of the issue
We may request additional information reasonably necessary to verify the transaction and investigate your request.
Please do not send complete credit-card numbers, passwords, verification codes, or other unnecessary sensitive payment credentials by email.
16. Changes to This Policy
Wafaq may update this Purchase & Refund Policy from time to time to reflect changes to its services, payment options, legal requirements, or business practices.
When the policy is updated, the revised version will be published with an updated Last Updated date.
Changes will not remove rights that you have already acquired where applicable law prevents such changes.
17. Contact Us
If you have questions regarding purchases, subscriptions, packages, cancellations, billing, or refunds, please contact:
Wafaq – Muslim Matrimony Platform
Email: [email protected]
Website: wafaqapp.com