Effective Date: September 26, 2026

Last Updated: September 26, 2026

Wafaq (“Wafaq,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Wafaq collects, uses, stores, processes, shares, and protects personal information when you use the Wafaq website, mobile application, Muslim matrimonial platform, and related services (collectively, the “Service”).

By using Wafaq, you acknowledge that you have read and understood this Privacy Policy.

1. About Wafaq

Wafaq – Muslim Matrimony Platform is designed to help adults seeking marriage connect with potential matrimonial partners in a respectful and marriage-focused environment.

For privacy questions or requests, you may contact us at:

Email: [email protected]

2. Information We Collect

Depending on how you use Wafaq, we may collect different categories of personal information.

A. Account Information

When you create or maintain an account, we may collect:

• Full name
• Username
• Email address
• Phone number
• Date of birth or age
• Gender
• Password or authentication information
• Account preferences
• Account status
• Verification status

B. Matrimonial Profile Information

To provide matrimonial and matching features, you may choose or be asked to provide information such as:

• Profile photographs
• Age
• Country, location, or general area
• Nationality
• Languages
• Education
• Occupation and career information
• Height
• Marital status
• Family information
• Lifestyle information
• Marriage preferences
• Religious or Islamic preferences
• Personal introduction or biography
• Partner preferences
• Other information you choose to include in your profile

Some information used by a Muslim matrimonial platform, particularly information concerning religious beliefs or practices, may be considered sensitive personal information under applicable privacy laws.

We will process such information subject to applicable legal requirements.

C. Information You Provide Voluntarily

You may provide additional information when using Wafaq, including:

• Messages sent to other members
• Photographs
• Profile descriptions
• Match and partner preferences
• Support requests
• Reports and complaints
• Feedback
• Survey responses
• Information submitted during verification
• Information provided when contacting Wafaq Support

You should avoid providing unnecessary sensitive information or information you are not comfortable sharing.

3. Payment and Transaction Information

If you purchase a Wafaq membership, package, subscription, or other paid feature, payment information may be processed by third-party payment providers.

Depending on the transaction, Wafaq may receive information such as:

• Payment status
• Transaction or order ID
• Purchase amount
• Purchased package or subscription
• Billing or transaction date
• Payment method type
• Limited payment-related information

When payment processing is handled by a third-party payment provider, Wafaq generally does not directly store your complete payment-card number.

Payment providers may process information according to their own privacy and security policies.

4. Automatically Collected Information

When you access or use Wafaq, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Application version
• Language settings
• Time zone
• Pages or features accessed
• Login activity
• Date and time of activity
• General usage information
• Diagnostic information
• Error and performance information

We may use this information to operate, secure, maintain, analyze, and improve Wafaq.

5. Cookies and Similar Technologies

Wafaq may use cookies, local storage, analytics technologies, pixels, and similar technologies.

These technologies may be used to:

• Keep you signed in
• Remember preferences
• Maintain account and platform security
• Understand how the Service is used
• Improve performance
• Measure feature usage
• Detect technical problems
• Support analytics
• Support marketing or advertising where applicable

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may also be able to control certain cookies through your browser or device settings.

6. How We Use Your Information

We may process personal information to provide and operate Wafaq, including to:

• Create and manage accounts
• Create and display matrimonial profiles
• Provide search and discovery functionality
• Provide matching and recommendation features
• Enable members to express and respond to interest
• Enable communication between members
• Provide memberships and premium features
• Process and maintain transaction records
• Provide customer support
• Maintain and improve the Service

We may also process information for safety and security purposes, including to:

• Detect fake or fraudulent accounts
• Detect suspicious activity
• Prevent fraud, abuse, and scams
• Investigate reports and complaints
• Protect members
• Protect Wafaq's systems
• Enforce our Terms of Service
• Prevent attempts to circumvent account restrictions

We may use information to understand how Wafaq is used, improve existing features, develop new functionality, fix technical problems, and analyze platform performance.

We may also use your contact information to send:

• Account-related communications
• Verification messages
• Security notifications
• Service announcements
• Subscription or package information
• Customer-support communications
• Important policy or service updates

Where required by law, we will obtain appropriate consent before sending marketing communications.

7. Legal Bases for Processing

Where applicable privacy laws require Wafaq to identify a legal basis for processing personal information, the applicable basis may include:

Contract

Processing may be necessary to provide services you request, such as creating your account, displaying your matrimonial profile, providing communication or matching functionality, or providing a purchased membership.

Consent

We may rely on your consent where consent is required by applicable law.

Where processing is based on consent, you may withdraw that consent subject to applicable legal requirements.

Legitimate Interests

Where permitted, we may process information where reasonably necessary for legitimate interests such as:

• Platform and account security
• Fraud prevention
• Protecting members
• Service improvement
• Maintaining Wafaq's systems
• Enforcing our Terms
• Preventing misuse of the Service

Legal Obligations

We may process or retain information where necessary to comply with applicable laws, regulations, court orders, or other valid legal requirements.

8. Religious and Other Sensitive Information

Because Wafaq is a Muslim matrimony platform, users may choose to provide information concerning religious beliefs, practices, preferences, or other information that may receive additional legal protection.

Where such information is considered sensitive or special-category personal information, Wafaq will process it only where an appropriate legal basis and any additional legally required condition apply.

Where applicable, users may choose whether to provide certain optional sensitive information.

Please provide only information that you are comfortable using for matrimonial matching and, where applicable, displaying to other members.

9. Profile Visibility

The purpose of Wafaq is to facilitate matrimonial introductions.

Information you choose to include in your matrimonial profile may therefore be displayed to other Wafaq members according to the Service's functionality, your settings, and applicable membership features.

Other members may be able to see information such as:

• Profile photograph
• Age
• General location
• Nationality
• Occupation
• Education
• Languages
• Marital status
• Religious or lifestyle preferences
• Partner preferences
• Profile description
• Other information you choose to publish

Do not include information in your profile that you do not want other eligible members to see.

10. Messages and Member Communications

Messages and communications sent through Wafaq may be processed and stored to provide messaging functionality, maintain the Service, and protect platform safety.

Where reasonably necessary and permitted by applicable law, communications may be accessed or reviewed to:

• Investigate reports
• Prevent fraud, scams, or abuse
• Protect members
• Investigate violations of our Terms
• Maintain platform security
• Comply with legal obligations

Wafaq does not sell private member messages to advertisers.

11. How We Share Information

Wafaq may share personal information with service providers and other parties where reasonably necessary to provide, secure, maintain, or support the Service.

These may include:

• Hosting and cloud infrastructure providers
• Payment processors
• Email providers
• Notification providers
• Customer-support providers
• Security and fraud-prevention providers
• Analytics providers
• Authentication or verification providers
• Technical service providers
• App stores
• Professional advisers
• Legal or regulatory authorities where legally required

We do not sell your personal information to third parties for their independent use unless this is clearly disclosed and permitted by applicable law.

12. Service Providers

Third-party service providers may process personal information on Wafaq's behalf or provide infrastructure used to operate the Service.

Where required by applicable law, appropriate contractual, technical, and organizational safeguards will be used to require service providers to process personal information for authorized purposes and protect it appropriately.

13. International Data Transfers

Wafaq and its service providers may process information in countries other than the country where you live.

Where personal information is transferred internationally and applicable law requires safeguards, Wafaq will use appropriate transfer mechanisms or other legally recognized safeguards.

14. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Unauthorized alteration
• Unauthorized disclosure
• Destruction

Security measures may include access controls, authentication systems, encryption where appropriate, monitoring, backups, and other technical or organizational safeguards.

However, no internet-based service can guarantee absolute security.

You are also responsible for keeping your account password and credentials secure.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer or shorter period is required by applicable law.

Retention periods may depend on factors such as:

• Whether your account remains active
• Whether you have an active package or subscription
• The type of information involved
• Legal and accounting requirements
• Fraud-prevention requirements
• Safety and security requirements
• Dispute resolution
• Enforcement of our agreements
• Operational requirements

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.

16. Account and Data Deletion

You may request deletion of your Wafaq account and associated personal information.

Account deletion may result in loss of access to your profile, messages, matches, interests, purchased features, and other account functionality.

Some information may need to be retained for a limited period where reasonably necessary or legally required for:

• Legal obligations
• Fraud prevention
• Security and abuse prevention
• Dispute resolution
• Financial and transaction records
• Enforcement of agreements
• Establishing, exercising, or defending legal claims

Where information must be retained, it will remain subject to appropriate protections and will only be used for applicable purposes.

17. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including:

• Right of access
• Right to correction
• Right to deletion
• Right to restrict certain processing
• Right to object to certain processing
• Right to data portability, where applicable
• Right to withdraw consent, where processing relies on consent
• Right to complain to an appropriate data-protection authority

These rights may be subject to legal conditions, limitations, and exceptions.

18. Exercising Your Privacy Rights

To submit a privacy request, contact:

Email: [email protected]

Please provide enough information for us to understand and process your request, such as:

• Your name
• The email address associated with your Wafaq account
• The type of privacy request you are making
• Relevant information needed to identify the account or request

We may request reasonable additional information to verify your identity before fulfilling certain requests.

Please do not send passwords, verification codes, complete payment-card information, or unnecessary sensitive information by email.

19. Right to Complain

If you believe that your personal information has been handled improperly, you may contact Wafaq so that your concern can be reviewed.

Depending on where you live, you may also have the right to lodge a complaint with an appropriate privacy or data-protection authority.

20. Children's Privacy

Wafaq is intended exclusively for individuals aged 18 and older.

We do not knowingly permit individuals under the age of 18 to create accounts or use Wafaq.

If we become aware that an individual under 18 has created an account, we may take appropriate steps to restrict or delete the account and associated information, subject to applicable legal requirements.

21. Third-Party Websites and Services

Wafaq may contain links to or integrations with third-party websites, applications, payment providers, app stores, or other services.

Those third parties may process information according to their own privacy policies.

This Privacy Policy does not govern independent processing performed by third parties.

You should review the relevant third party's privacy information before providing personal information directly to that service.

22. Marketing Communications

Where permitted by applicable law, Wafaq may send information concerning:

• New features
• Membership services
• Promotions
• Platform updates
• Special offers

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe from marketing communications using an unsubscribe mechanism provided in the communication or by contacting us.

Opting out of marketing communications does not prevent Wafaq from sending essential account, security, transactional, or service-related communications.

23. Automated Matching and Recommendations

Wafaq may use automated systems to help provide:

• Potential matches
• Profile recommendations
• Search results
• Personalized suggestions

These systems may consider information such as your stated partner preferences, profile information, general location, and activity on Wafaq.

Automated recommendations are intended to assist discovery and do not guarantee compatibility, a successful relationship, or marriage.

Where applicable law provides rights relating to automated decision-making or profiling, Wafaq will comply with applicable requirements.

24. Fraud Prevention and Account Verification

To protect members and the Service, Wafaq may process information to identify or investigate:

• Fake accounts
• Suspicious activity
• Fraudulent behavior
• Scams
• Multiple or abusive accounts
• Attempts to circumvent restrictions
• Security threats
• Violations of our Terms

Automated tools and manual review may be used where appropriate.

Wafaq may also request additional information or verification where reasonably necessary for security, fraud prevention, platform integrity, or legal compliance.

25. Push Notifications and Mobile Applications

If you use a Wafaq mobile application or enable browser or mobile push notifications, Wafaq may process device-related identifiers and notification tokens necessary to deliver notifications.

Notifications may include:

• New messages
• New interests or interest responses
• Account activity
• Security alerts
• Important service information
• Other notifications enabled through the Service

You may generally manage push-notification permissions through your browser, device, or application settings.

26. Data Breaches

If Wafaq experiences a personal-data breach, we will assess the incident and take reasonable and appropriate action.

Where notification to affected individuals or a competent authority is legally required, Wafaq will provide notification in accordance with applicable legal requirements.

27. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to Wafaq
• New or modified features
• Changes in technology
• Changes in applicable legal requirements
• Changes in how information is processed

When material changes are made, Wafaq will take reasonable steps to provide notice where required by applicable law.

The current version will display its Last Updated date.

28. Contact Us

If you have questions, concerns, account-deletion requests, or other privacy requests relating to Wafaq or your personal information, please contact:

Wafaq – Muslim Matrimony Platform
Email: [email protected]